Dear Valued Customer,
Thank you for emailing AirAsia.
Please note that this
[email protected] email address is intended for feedback on our Premium Line only. If your email is pertaining to our Premium Line, please note that your email will be responded to accordingly.
For all other enquiries, we recommend the following options:
(i) calling +603 2171 9333 (Self Help Menu)
(ii) submit your enquiry via the on-line feedback form available at
AirAsia - Online feedback form
(iii) login to LiveHelp with your AirAsia member ID to get all your queries answered instantly!
Alternatively, you may also call our Premium Customer Service Line at 600-85-9999; available from 7:00 AM to 7:00 PM (GMT+8) daily, at a charge of RM 1.95 per minute. Please note that this service is only available if you are calling from a Malaysian telephone service provider (i.e. Telekom, Celcom, Maxis & DiGi).
We thank you for your cooperation.
Regards,
PLComplaints
AirAsia Berhad
LCC Terminal, Jalan KLIA S3,
Southern Support Zone, KLIA,
64000 Sepang, Selangor Darul Ehsan,
Malaysia